Terms and conditions and privacy policy

Terms and conditions

Our terms

             What these terms cover. These are the terms and conditions on which we supply products to you, whether these are goods, services or digital content.

             Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms [or require any changes], please contact us to discuss.

                 Information about us and how to contact us

             Who we are.

Retired Charlie bears our business is based at 230B Ikon Trading Estate, Hartlebury

             How we may contact you. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

Ordering

Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

             If we cannot fulfill your order

If we are unable to accept your order, we will inform you of this and will refund you any payments you have made. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

             Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number in any correspondence

             We do sell internationally. Please be aware that local customs, import duties or taxes may be charged when your order reaches your country. We have no control over these charges, so unfortunately cannot predict what the charges might be. Any orders placed could be subject to cross border or exchange fees by your card issuer, and we cannot reimburse for any fees assessed by your card-issuing bank. You will be responsible for the payment of any customs or import taxes.

             How to contact us.

You can email us at [email protected]

Or by phone 07976715908

             Delivery costs. The costs of delivery will be as displayed to you on our website. We aim to ship within 3-5 days

We are not responsible for delays outside our control.

             If you are not at home when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery.

             If you do not re-arrange delivery. If you do not re-arrange delivery, we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery we may end the contract and clause 10.2 will apply.

Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.

How long do I have to change my mind? How long you have depends on what you have ordered and how it is delivered? If so, you have 14 days after the day you (or someone you nominate) receives the goods, unless your goods are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receives the last delivery to change your mind about the goods.

Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind (see clause 8.1), you can still end the contract before it is completed, but you may have to pay us compensation. A contract for goods is completed when the product is delivered and paid for. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund as compensation for the net costs we will incur as a result of your ending the contract.

How to end the contract with us (including if you have changed your mind)

Tell us you want to end the contract. To end the contract with us, please let us know by emailing [email protected]

When we will pay the costs of return. We will pay the costs of return:

if the products are faulty or misdescribed;

In all other circumstances (including where you are exercising your right to change your mind)] you must pay the costs of return.

How we will refund you. We will refund you the price you paid for the products including delivery costs, by the method you used for payment.

your refund will be made within 14 days of your telling us you have changed your mind

Privacy Policy

Privacy Policy

Last updated: 16 July 2026

At Retired Charlie bears , we are committed to protecting your privacy and handling your personal information responsibly.

What information we collect

We may collect the following information when you contact us or use our website:

  • Your name

  • Email address

  • Telephone number (if provided)

  • Any information you include in your enquiry

  • Technical information such as your IP address, browser type and cookies used to improve our website

How we use your information

We use your personal information to:

  • Respond to your enquiries

  • Provide information about our products or services that you have requested

  • Improve our website and customer experience

  • Meet our legal obligations

We will never sell your personal information to third parties.

Lawful basis for processing

We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR). This is usually because:

  • You have contacted us and requested information.

  • It is necessary for our legitimate business interests.

  • We are required to comply with a legal obligation.

How long we keep your information

We only keep your personal information for as long as necessary to fulfil the purpose for which it was collected or to comply with legal requirements.

Sharing your information

We may share your information with trusted service providers who help us operate our website or business. They are required to keep your information secure and confidential.

We will only disclose your information where required by law.

Cookies

Our website may use cookies to improve your browsing experience and understand how visitors use our website. You can control or disable cookies through your browser settings.

Your rights

Under UK data protection law, you have the right to:

  • Request access to the personal information we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of your personal information where appropriate.

  • Object to or restrict certain processing.

  • Request a copy of your personal data.

To exercise any of these rights, please contact us using the details below.

Contact us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:
Email:[email protected]

If you are unhappy with how we have handled your personal information, you have the right to complain to the Information Commissioner’s Office (ICO).

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